Branch Sales Operations Manager

Branch Sales and Operations Manager

St-Jean-sur-Richelieu, Quebec

Reference No. CO-18093

Meridia has partnered with a successful and growing Canadian-owned world leader in the parking equipment and services business.

The Branch Sales Operations Manager has full responsibility for the management of the facility, including sales and marketing activities, creating and nurturing client relationships, the financial health of the branch, assigning and directing all work, and supervising all areas of operation. You’ll guide the team, foster a supportive and performance-driven environment, ensure clients are satisfied, and take ownership of the strategic planning process and implementation of scaling activities. You enjoy taking a hands-on approach to coaching and developing your team as well as achieving goals and hitting targets.

Responsibilities:  

• Sales and technical support documents (manuals, brochures, technical bulletins), RFPs, contracts/service agreements
• Providing direction/guidance, training, and support to 4 reports (3 - Service Technicians, 1 - Office Administrator)
• Providing performance-related assessments, feedback, and coaching
• Coordinate and oversee maintenance of office and grounds
• Sourcing replacement vehicles
• Nurturing relationships with clients and growth of sales in territory - Quebec and Eastern Ontario
• Promoting products to existing and potential clients
• Preparing quotes and proposals and management of processes (e.g., RFPs)
• Document creation and revisions (e.g., spec sheets) for new orders placed in MS Dynamics by team
• Contract management (clients and main plant)
• Developing sales strategies and establishing sales targets
• Monitoring team's performance and motivating them to achieve targets
• Compile and analyze sales figures generating reports for leadership meetings
• Providing general technical support by phone to clients for equipment and software
• Providing clients with virtual training on product maintenance and software use in both French and English
• Translation (English to French/French to English) of procedures, manuals, etc.

Qualifications:  

• Bachelor’s degree or equivalent work experience
• Fully bilingual (written and spoken)
• 3+ years of sales experience
• Technical aptitude; experience in technical sales is an asset
• Previous experience in a managerial role
• Strong financial acumen
• Comfortable with travel (intra and inter-province)
• Strong process improvement background – must be able to demonstrate ability to problem solve effectively, investigate thoroughly, and both develop and implement efficient, scalable, repeatable processes
• Ability to work autonomously, leveraging data to make informed decisions.
• Knowledge of office management systems and procedures
• Intermediate to advanced comfort with using Excel and PowerPoint
• Intermediate to high level of comfort with using accounting systems (e.g., MS Dynamics (Great Plains))

This is a diverse workforce and equal-opportunity employer that welcomes applications from all races and genders.  

To express interest in this opportunity please apply online by clicking “Apply Now” below.

If you have questions about this opportunity, contact Cory Olton, Senior Consultant at colton@kbrs.ca or 416-894-7605. If you require accommodation to participate in the recruitment process, please let Cory know.