Patient Support Solutions Specialist - Bilingual

Industry
Customer Care
Location
Nova Scotia
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Patient Support Solutions Specialist – Bilingual
12-month contract
Halifax, Nova Scotia
Search #SM-13598

 


STI Technologies Limited is a healthcare technology and analytics company that positively impacts patient support programs. They improve access to medications by leveraging available reimbursement funding and innovative technology to engage patients. Founded in Halifax, NS in 2001, STI has grown and evolved since its beginnings in card-based samples, distributed by physicians and redeemed at pharmacies. They proudly support the Canadian healthcare system by delivering intelligent financial reimbursement, patient engagement and patient management solutions to help support positive health outcomes.

On behalf of our client, we are currently recruiting for a Patient Support Solutions Specialist – Bilingual to join their team of dedicated professionals in Halifax, Nova Scotia. This is a 12-month contract position.

Reporting to the Manager, Patient Support, the Patient Support Solutions (PSS) Specialist responds to PSS program incoming calls and communications within quality standards and specifications for specific pre-established program end users (health care practitioners, patients, etc.). The successful candidate will also perform outbound calling as it applies to specific PSS program requirements. The Patient Support Solutions Specialist delivers a seamless service and support to the pre-established list of end users of the STI Patient Support Solutions programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence.


As the ideal candidate, you possess a University degree or equivalent experience providing support in the health care field or patient assistance, health insurance and/or drug reimbursement background. Relevant work experience in patient assistance, specialty pharma or a call center environment will be preferred. Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries is essential. Knowledge of the Canadian drug reimbursement landscape will be considered a strong asset. Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation will be key to success in this role. Bilingualism, French and English, as well as the ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday, is required.


To express interest in this opportunity, please click ‘Apply Now’ below.


If you have questions regarding the role, please email Brittany Beale, Consultant, at bbeale@kbrs.ca or Scott McGaw, Partner, at smcgaw@kbrs.ca.

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